Role: Design Director

Led design vision and execution with a two-person design team, collaborating with Nokia's Head of Applications, product managers, and engineers across Android, iOS, and web.

The Challenge

Industrial workers needed to move from rugged hardware to smartphones without losing reliability:

• Earlier system only supported basic voice communication on custom hardware

• No central dispatch console for coordinating across sites

• Customers requested multimedia sharing (photos, videos, location) for faster incident reporting

The Solution

• Ran vision workshops to build trust and align Nokia stakeholders (their first external design partner)

• Adopted agile, rapid prototyping approach—built interactive Figma prototypes early and tested on devices

• Leveraged Nokia Design System, extending it for mobile and desktop contexts

• Introduced rich multimedia messaging in chat threads for real-time visual assessment

• Designed digital tactility—haptics and audio tones to replicate physical push-to-talk confidence

• Created both mobile app (field workers) and dispatch console (supervisors) with functional parity

The Impact

• Head of Applications personally commended the team for precision, clarity, and craft

• NTC became a key part of Nokia's industrial digitalization portfolio

• Showcased proudly on Nokia's LinkedIn channels

• Transformed how teams communicate: dispatchers gained real-time visual situational awareness