Nokia Team Comms (NTC)
Redesigned Nokia Team Comms, a mission-critical communication platform to support BYOD, richer collaboration, and real-time situational awareness for industrial teams operating in high-risk environments.
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Industrial workers needed to move from rugged hardware to smartphones without losing reliability:
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Earlier system only supported basic voice communication on custom hardware
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No central dispatch console for coordinating across sites
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Customers requested multimedia sharing (photos, videos, location) for faster incident reporting
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Ran vision workshops to build trust and align Nokia stakeholders (their first external design partner)
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Adopted agile, rapid prototyping approach—built interactive Figma prototypes early and tested on devices
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Leveraged Nokia Design System, extending it for mobile and desktop contexts
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Introduced rich multimedia messaging in chat threads for real-time visual assessment
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Designed digital tactility—haptics and audio tones to replicate physical push-to-talk confidence
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Created both mobile app (field workers) and dispatch console (supervisors) with functional parity
