Kubo
Designed Kubo's digital-first guest experience, enabling seamless booking, contactless check-in, and voice-powered services for a luxury pod hotel operating with minimal on-site staff.
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Kubo needed to deliver luxury hospitality with just one on-site support person:
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No front desk—everything handled through the app
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Zero room for friction in booking, check-in, or room access
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Innovative features (voice AI, 3D previews, biometric check-in) that feel purposeful, not gimmicky
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Established visual direction through benchmarking and moodboarding; aligned on brand with client
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Mapped user flows and feature requirements before designing screens
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Built interactive Figma prototypes to test complex features like voice AI and 3D walkthroughs
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Designed around three principles: effortless self-service, contextual intelligence, premium delight
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Key features: map-based booking, QR/biometric check-in, voice AI concierge, 3D pod tours, smart controls, gamification + loyalty, NFT marketplace
