Nokia VAMS
Revamping Nokia's internal security risk assessment platform to streamline vulnerability tracking and improve usability for global network teams.
Overview
From uncovering the root problem to setting a clear product vision, I ensured stakeholder alignment and led the execution from start to finish.
Role: Design Director
Industry: Cybersecurity
Team: 6 Designers (1 Lead, 1 Design Researcher, 4 UX Designers)
Tools: Figma, Miro
About VAMS
VAMS (Visitor Authentication Management System) is a platform developed by Nokia to enhance product security by identifying, assessing, and mitigating potential security risks across its product portfolio.
About SRA
SRA (Search and Risk Assessment) is a tool within VAMS, used by Product Security Leads (PSLs), Security Experts (SEs), and Product Security Managers (PSMs) to track and manage vulnerabilities across business groups.
The Ask
Nokia's Search and Risk Assessment tool was failing the experts it was built for. It created friction, slowed critical workflows, and introduced risk.
The Challenge
SRA was powerful but inefficient. It was feature-rich but lacked usability, leading to major time loss and frustration.
Business Problem
Security experts were spending more time managing the tool than managing threats. This impacted productivity and increased the risk of delayed assessments.
User Problem
Users described the platform as slow and unreliable. Inconsistent data and broken flows turned everyday work into a bottleneck.
Defining Success
At the onset, I worked with the client to define a clear roadmap aligned with engineering and product milestones. We set up user interviews, stakeholder workshops, and co-creation sessions.
Due to budget limitations, formal usability testing was not included. Instead, we aligned on core outcome metrics:
Task Efficiency
Productivity
Usability
Error Rate
Understanding Users
A Story of Clicks and Frustration
We mapped the entire journey of assessing a vulnerability. The analysis exposed two high-friction stages: Search and Assessment. These areas were draining hours of engineering time and increasing the chance of error.
4 Key Insights
The Quicksand of Inefficiency
Workflows were slow and repetitive. No bulk actions. High latency. Simple tasks took too long.
The Fog of Information
Inconsistent terminology and poor hierarchy forced users to double-check data constantly.
The Illusion of Functionality
Broken search and filtering led users to manual workarounds.
The Silo Effect
No integration or status notifications. Users juggled between the tool, spreadsheets, and email.